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the Shipping & Return Policy

Effective Date of Current Policy: August 6, 2014

Shipping

(within the United States)
Shipping is free in the continental US with orders of $50 or more. BYRD Hairdo Products ships via USPS. All orders under $50 will have a flat rate $5.95 shipping charge.

(International)

Orders placed in Canada will have a shipping cost of $20. Orders placed internationally will have a $35 charge.

Processing
We process orders Monday through Friday (standard business hours) in the order they are received, following credit approval. We strive to have your package ready for shipment on the next business day. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order or need to change an order please email us at support@byrdhair.com or call us at (310) 876-0635.

Problems
If your order is missing an item, contains a damaged product, or you have an other concern, please email us at support@byrdhair.com or call us at (310) 876-0635 with your order number handy.

Exchanges & Returns 
We welcome your feedback with regards to any of our products or services. Should you want to return a product, please return to the original point of purchase along with the original receipt. Please confirm the return policy at the original point of purchase, as each retail store has their own return policy. If you buy BYRD Hairdo Products from unauthorized retailers or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.
BYRD Hairdo Products may offer either an exchange, store credit or refund on unopened and unused items providing that goods are returned to us within 30 calendar days with proof of purchase (receipt or invoice). Products from the BYRD Hairdo Products website may be returned by mail (please ship the return package to: BYRD Hairdo Products, 5927 Blackwelder Street, Culver City, CA 90232). You are responsible for the shipping and additional postage charges. Please retain your shipping receipt until you are certain your return has been received by BYRD Hairdo Products. Orders and/or products that include a special offer, gift with purchase, coupon, discount, or special shipping offer are final sale.