Effective Date of Current Policy: January 1, 2021

Shipping

(within the United States)
Shipping is free in the continental US with orders of $50 or more. BYRD Hairdo Products ships via UPS Ground. All orders under $50 will have a flat rate $5.95 shipping charge.

(International)

Orders placed in Canada will have a shipping cost of $20. Orders placed internationally will have a $35 charge.

Processing
We process orders Monday through Friday (standard business hours) in the order they are received, following credit approval. We strive to have your package ready for shipment on the next business day. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order please email us at support@byrdhair.com.

Problems
If your order is missing an item, contains a damaged product, or you have an other concern, please email us at support@byrdhair.com.

Exchanges & Returns 
We welcome your feedback with regards to any of our products or services. Should you want to return a product, please return to the original point of purchase along with the original receipt. Please confirm the return policy at the original point of purchase, as each retail store has their own return policy. If you buy BYRD Hairdo Products from unauthorized retailers or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.
BYRD Hairdo Products may offer either an exchange, store credit or refund on unopened and unused items providing that goods are returned to us within 30 calendar days with proof of purchase (receipt or invoice). Products from the BYRD Hairdo Products website may be returned by mail (please ship the return package to: BYRD Hairdo Products, 415 30th Street, Newport Beach, CA 92663). You are responsible for the shipping and additional postage charges. Please retain your shipping receipt until you are certain your return has been received by BYRD Hairdo Products. Orders and/or products that include a special offer, gift with purchase, coupon, discount, or special shipping offer are final sale.

Order Changes, Cancellations & Subscription Renewals

Once an order is submitted, it immediately enters processing and is sent to our warehouse for fulfillment. To ensure the fastest delivery possible, no changes can be made once an order has been placed.

This includes, but is not limited to: Canceling an order or removing items, Changing product color, size, or style, Adding items to an order, Updating billing or shipping addresses, Changing payment method, Changing shipping method. Please review your cart and information carefully before submitting your order.

Membership Auto-Renewal, Preferences & Subscription Cancellation

If you enroll in a subscription or auto-replenish program, your selected product(s) will be automatically shipped at the quantity and frequency you choose. You may manage your subscription preferences (delivery cadence, product quantity, etc.) at any time by logging into your account and visiting your Subscription/Auto-Replenish settings. Before each shipment, you will receive an email reminder a few days in advance. This email will include the deadline to make changes to that upcoming order.

You must cancel or modify your subscription before the deadline provided in the reminder email. Otherwise, your next shipment will automatically process and your payment method on file will be charged. You may cancel your subscription at any time directly through your account.